Why This Site Exists
The purpose of this site isn’t just to vent (though I’d be lying if I said I wasn’t angry). It’s here to warn others. Before you hand over thousands of dollars to Walter E. Smithe, ask yourself:
Do you want to risk getting stuck with furniture that falls apart faster than expected?
Are you prepared to battle customer service for basic accountability?
Is the “family-owned” image enough to outweigh the very real complaints of people who feel deceived and mistreated?
If you value your money, your time, and your peace of mind, I urge you to consider other options.
Better Alternatives Exist
There are countless furniture retailers—both local and online—that provide better products and customer care at equal or lower prices. Companies that back up their promises, stand behind their warranties, and actually treat you like a valued customer. You don’t have to settle for frustration disguised as tradition.
Final Word
Walter E. Smithe may spend millions on commercials trying to make themselves look charming and trustworthy, but behind the curtain lies a company that too often disappoints, overcharges, and underdelivers. My hope is that by sharing this experience, I can prevent someone else from falling into the same trap.
Do your homework. Read the reviews.
And think twice before doing business with Walter E. Smithe
My Personal Experience
I spent $20,000 on a couch with Walter E. Smithe.
Over and over, I was promised that it was well built with fabrics and materials that were built to last. The couch began to fall apart within a week, nowhere near the quality I expected, that was promised. I tried to rectify it many times, offered to split the cost with them. They started blaming things on "My Dirty Kids", or “Environmental Issues”. What should have been an investment in long-lasting furniture turned into subtle condescension , and a regret-filled reminder, of how badly things can go when a company puts profit before people. Calls and emails to address problems were met with delays, deflections, or empty promises that never materialized.
I own a business, with similar clientele. I’d be EMBARRASSED if any of my workers treated a customer like they have treated me.
This wasn’t a one-off inconvenience—it was a pattern. Every step of the way, I felt like my concerns were brushed aside as if the company knew I had little recourse once they had been paid.
Unfortunately, I’m not alone. A quick search online will reveal other dissatisfied buyers who share similar stories of poor product durability, misleading sales tactics, and dreadful customer service. The pattern is too consistent to ignore:
Walter E. Smithe Furniture does not treat customers with the respect and integrity it claims in its advertising.
