“I would never buy from there again... TERRIBLE TERRIBLE CUSTOMER SERVICE.
Work on that Walter.“ - Hana S. Elmwood Park, IL
Walter E. Smithe Furniture:
A Cautionary Tale for Shoppers
VERIFIED REVIEWS FOR WALTER E. SMITHE FURNITURE
“Customer service is a joke! We are 10 months out and it still isn't correct. Those guys should stop making commercials and look into making customers satisfied!”
Gail F. Downers Grove, IL
They are liars and do not stand by their furniture. The quality is garbage!! I will NEVER spend another dime with them. BUYER BEWARE!
Megan D. Chicago, IL
Just based on the quality of the furniture I purchased I will NEVER buy from you again nor will I recommend you to anyone!
Cathy B. River Grove, IL
Walter E. Smithe Furniture
Welcome to this site. If you’ve landed here, chances are you’re either considering making a purchase from Walter E. Smithe, or you’re already dealing with frustrations after giving them your hard-earned money.
This page exists to share real consumer experiences—mine included—and to shine a light on what really goes on behind the glossy advertising and “family-owned” branding.
The Shiny Showroom vs. the Harsh Reality
Walter E. Smithe Furniture presents itself as a trusted, family-run Chicago institution. Their commercials sell the idea of tradition, craftsmanship, and quality service. But what I (and many others) have experienced is the opposite:
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Customer service that vanishes after the sale is made.
Representatives are attentive when they’re chasing your purchase, but once the money clears, communication becomes delayed, dismissive, or non-existent.
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Quality that doesn’t live up to the price tag.
The furniture looks polished in the showroom, but in reality, it often arrives poorly constructed, cheaply made, or simply not built to last.
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Accountability avoided at every turn.
When issues come up—whether it’s damage, defects, or delivery problems—you’re more likely to get excuses than solutions.
Walter E. Smithe Furniture
The Reviews Are In!
We’ve gathered just some of the reviews for Walter E. Smithe Furniture.
(Spolier alert, the phrase “Buyer Beware” is quite common.)
“Garbage furniture and bad business practices”
“Next day I received a call from their corporate office telling me their sales manager's don't know furniture. Never again! They don't stand behind the product they sell. The customer service women is very rude. probably why she has that job.”
“If i could give Zero stars i would. Worst customer service ever!! Had to cancel our order after 2 months because we were lied to about our order taking 2 months, and then told it would take 9 minths. Horrible experience getting a refund, which took weeks or delays and more lies. Sad situation, this business is nothing like the friendly tv commercials!! Buyer beware!!! “
“Bait and switch. We placed our order at the Oakbrook, IL store. We paid the required deposit and were told we would get our furniture in 6-7 weeks. Two weeks after the purchase an email informed us it would now take 17 weeks. We read the sales invoice and realized we could not cancel our order, Walter E Smithe had us locked in. Ultimately it took 18 weeks to receive our complete order. We will not be back to Walter E Smithe.”
Maybe the only thing worse than purchasing Walter E. Smithe furniture is working for Walter E. Smithe furniture!
Hear what their former employees have to say!
“… I have pumped more than $50,000.00 into this project and there is neither an end in sight, nor a reasonable facsimile of someone in charge making communication with me. I was pleased to see the Smithe Family take out an ad during this Sunday's Academy Awards Ceremony. It warms my heart to know that my hard earned money is being put to some good use. On the other hand, it would warm it a bit more to know that one of these grandiose boobs is paying attention to the henhouse while they are in film production. That's it.”
Thanks for listening.
Kenneth D. Candido, M.D. (READ MORE>)
